Frequently Asked Questions (FAQ)

Last Updated: June 2026

Orders

How do I place an order?

Browse our collection, add your favorite products to cart, and complete checkout securely.

Can I change or cancel my order?

If your order has not been processed yet, please contact our support team as soon as possible. We cannot guarantee changes after processing begins.

How will I know my order is confirmed?

You will receive an order confirmation email after successful payment.

Shipping

Where do you ship?

We currently ship within the United States.

How long does shipping take?

Estimated delivery timeline:

  • Processing Time: 1–3 Business Days
  • Transit Time: 6–12 Business Days
  • Total Estimated Delivery Time: 7–15 Business Days

Shipping times may vary due to holidays, weather conditions, or carrier delays.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear.

Returns & Refunds

What is your return policy?

We accept returns for eligible products within 30 days of delivery.

Can I return a non-defective item?

Yes, unused items in original condition and packaging may be returned within the return period.

Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

When will I receive my refund?

Approved refunds are processed within 10 business days after inspection of the returned item. Banking timelines may vary.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with:

  • Order number
  • Photos of the item
  • Short description of the issue

We will review and assist with a replacement, exchange, or refund.

Products

Do product colors and appearance match photos?

We try to display products accurately, but actual appearance may vary slightly depending on screen settings.

Are all products always available?

Product availability may change without notice.

Contact Information

If you have any questions regarding shipping, please contact us:

Nixely

Business Address:
14930 Don Julian Rd, City of Industry, CA 91746, USA

Customer Support Phone:
+1 (860) 397-1250

Customer Support Email:
support@nixely.com

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
Closed on weekends and public holidays.