Privacy policy

Last Updated: June 2026

Introduction

Nixely ("we," "us," or "our") operates the website https://www.nixely.com/. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

Please read this policy carefully. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

A. Information You Provide Directly:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party payment providers; we do not store full card details)
  • Order details and purchase history
  • Communications with our support team

B. Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referring URL
  • Cookie and tracking data

C. Information from Third Parties:

  • Payment processors (for fraud prevention and payment verification)
  • Shipping carriers (for delivery updates)
  • Analytics providers (for website performance data)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfill orders: Including payment processing, shipping, and order tracking.
  • To communicate with you: Order confirmations, shipping notifications, customer support responses.
  • To send marketing communications: Promotional emails and offers (you may opt out at any time).
  • To improve our website: Analyzing usage data to enhance user experience and website performance.
  • To prevent fraud and ensure security: Detecting and preventing unauthorized transactions and suspicious activity.
  • To comply with legal obligations: Responding to lawful requests from government authorities or courts.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who assist us in operating our business, including payment processors, shipping carriers, email marketing platforms, and IT services. These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law, court order, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • With Your Consent: When you explicitly authorize us to share your information.

We do not sell, rent, or trade your personal information to third-party marketers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your shopping cart and session preferences
  • Analyze website traffic and user behavior
  • Deliver relevant advertising and marketing
  • Improve website performance

Types of cookies we use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies: Used to deliver relevant ads and track campaign performance

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

When personal information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL (Secure Socket Layer) encryption for all data transmitted on our website
  • Secure payment processing through trusted third-party providers
  • Access controls limiting who within our organization can access personal data

While we take reasonable precautions, no data transmission or storage system is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

Depending on where you reside, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request that we correct inaccurate or incomplete information.
  • Right to Deletion: Request that we delete your personal information, subject to legal obligations.
  • Right to Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link in any email or contacting us directly.
  • Right to Data Portability: Request a copy of your data in a portable format where applicable.
  • California Residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at support@nixely.com.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Our website is operated in the United States. If you are accessing our website from outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact us:

Nixely
📧 Email: support@nixely.com
📞 Phone: +1 (860) 397-1250
📍 Address: 14930 Don Julian Rd, City of Industry, CA 91746, USA
🕐 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)