Shipping policy

Last Updated: June 2026

Overview

At Nixely, we are committed to delivering your order safely and efficiently. Please review our shipping policy for details on processing times, delivery estimates, and related procedures.

Shipping Destinations

We currently ship exclusively within the United States. We do not offer international shipping at this time.

Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or U.S. public holidays will be processed on the next available business day.
  • You will receive an order confirmation email immediately after your purchase.
  • A shipping confirmation email with tracking information will be sent once your order has been dispatched.

Estimated Delivery Times

Shipping Method Processing Time Transit Time Total Estimated Delivery
Standard Shipping 1–3 Business Days 6–12 Business Days 7–15 Business Days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to:

  • Carrier delays or high shipping volumes
  • Severe weather conditions
  • U.S. public holidays
  • Incorrect or incomplete shipping addresses
  • Other unforeseen circumstances

Shipping Costs

Free Standard Shipping on all orders within the United States.

No minimum purchase required. No coupon code needed — free shipping is automatically applied at checkout.

Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email within 1–3 business days of shipment.
  • Please allow 24–48 hours for tracking information to update in the carrier's system.
  • You can use the tracking number to monitor your delivery status at any time.

If you do not receive tracking information within 5 business days of placing your order, please contact our support team.

Incorrect or Incomplete Shipping Addresses

  • Customers are responsible for providing accurate and complete shipping information at checkout.
  • Nixely is not responsible for packages delivered to incorrect addresses due to customer error.
  • If you notice an error in your shipping address after placing an order, contact us immediately at support@nixely.com. We will make every effort to update your information before the order ships.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged:

  1. First, check your tracking information for the latest status.
  2. Contact the shipping carrier directly if the package shows as delivered but has not been received.
  3. Contact our support team at support@nixely.com with your order number and a description of the issue.

We will work with the carrier to investigate and resolve the situation as quickly as possible.

Contact Us

For shipping and delivery questions:

Nixely
📧 Email: support@nixely.com
📞 Phone: +1 (860) 397-1250
📍 Address: 14930 Don Julian Rd, City of Industry, CA 91746, USA
🕐 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)